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Q & A
Q: Can your company find any product I need?
A: Yes. All you have to do is let us know what product you want and we will search for relevant suppliers and the best prices.
Q: How long does it take to import a product from China?
A: It depends on the means of transport. The shortest way is with express or cargo flight, which usually takes 5 to 12 days, depending on the frequency of flights. By rail, it can take up to 30 days while ship transportation takes 40-45 days.
Q: How can I order a product?
A: You must contact us explaining what exactly you are looking for and we will provide you all the necessary information. You can contact us via phone or email.
Q: Do I have to pay in order to have samples of the products and information about the suppliers/prices, etc?
A: We undertake research and find the suppliers/products. Then we inform you about the prices and provide you samples for evaluation, free of charge. The cost of buying and shipping samples is paid by the customer.
Q: What if I need storage space for a period of time?
A: Our two main service plans (Basic and Upgraded) provide free storage of products for a short period, up to 1 month. With an extra charge, we can arrange the rental space in China on your behalf.
Q: How do I contact shipping (transportation) companies?
A: We arrange the communication and consultation with transportation companies on your behalf.
Q: Is the process of buying a product secure?
A: Our company guarantees that both the purchase of the product from the suppliers and your payment are made with absolute security and in accordance with all legal and modern specifications.
You have a Question;
Send us an email and we will contact you as soon as possible!